37/14
Downtime or data loss due to poorly performing services is a problem; it can have negative impacts on business reputation, business relationships and confidentiality
Internal IT services offered by internal IT services departments are often required to protect confidential business and critical data, as clients do not have direct and complete control over shared multi-tenant infrastructures in a hosted data center.
Global companies can no longer consider cost minimization as the main driver for outsourcing their IT services
The development of IT services has shown that various macroeconomic activities of countries are moving forward through the increased use of electronic data and telecommunications systems to take advantage of the economic and non-economic benefits of the 21st century.
These global organizations are now more focused on finding strategic IT solutions that can enable their business development
The nature and characteristics of IT services are therefore experiencing a significant shift from the provision of physical and operational data or facility management to strategic data processing and communication-related activities.